, , ,

Image representing TripAdvisor as depicted in ...

How do you manage all those online reviews, effectively respond, keep the negative reviews at bay and improve your reputation?

Join us for our next quarterly event, “Successfully Managing Your Online Reputation.”  Hotels and restaurants may need to deploy different social strategies in managing their online reputation, so we’re bringing in two experts to share success secrets.

Who should attend?

Hotel and Restaurant GMs, F&B Directors, Directors of Sales and/or Marketing , Social Media Managers.

Click to Register or RSVP.

About our speakers:

Mark McCullough – Territory Manager East US/Canada at TripAdvisor

Mark has an extensive background in the hospitality industry, He knows the challenges from a hotel level, having served in Regional and Area Director of Sales positions with Extended Stay Hotels, Candlewood, and Suburban. His expertise in managing online reviews has been developed through years of experience working for Orbitz, SniqueAway and most recently, TripAdvisor.



 Chelsea Hickey – Owner , Sparkle Social, a social media consulting firm, and manager of all things digital at Zuberance.

Image representing Zuberance as depicted in Cr...


Chelsea is a seasoned digital marketing strategist, specializing in social media. As Social Media & Email Marketing Strategist at Rubio’s Restaurants, Inc., she effectively launched Rubio’s influential presence on social media networks, as well as their brand advocacy program. As a result, Rubio’s was consistently ranked on the Restaurant Social Media Index in the Top Restaurant Brand on Social, Top Facebook Growth Brands, and Facebook Top 25 Growth Brands.

Chelsea is a firm believer in energizing advocates, not influencers. When she’s not managing all things digital at Zuberance, running her social media management company, Sparkle Social, you can find her on Instagram & Twitter @ChelsearRhane